“Where is my repair?” Your clients can now check it themselves

Clients often ring to ask whether their device is ready, and each call takes someone away from the work. Now the ticket answers that question: every ReactDesk repair ticket links to a status page for that repair.

How it works

Every printed repair ticket has a QR code. The client scans it with their phone camera and the status page for their repair opens. There is nothing to sign in to and nothing to install.

Without the ticket, the client can open reactdesk.io/checkrepair and enter the repair number and their phone number.

What the client sees

• The current stage, using the stage names your business has set, with progress steps if you use six stages or fewer.
• The stage history with dates: when the job was taken in, started and finished.
• The warranty period and the total.
• Your contact details with “Call” and “WhatsApp” buttons, and a box to leave an e-mail address and get a message when the stage changes.

For orders too

The page has a second tab for orders. The client sees the order’s stage (New, Confirmed, In stock, Issued), the items ordered and any prepayment. If your shop and your workshop have different phone numbers, enter both in Settings: the page shows both, and the call button uses the workshop number.

Privacy

• Each repair has its own link with a random code that cannot be guessed from the repair number.
• To look a repair up by hand, both the repair number and the client’s phone number must match, and after eight wrong tries the form locks for ten minutes.
• The page does not show the client’s name, address or your internal notes.

Fewer calls asking whether the job is ready, and clients who can see their job moving. The status page is available now, including on the free trial.