How ReactDesk protects your business data

Security is one of the first things businesses ask us about. Here are the answers in plain language.

Where is my data stored?

On servers in the European Union, and EU data protection rules (GDPR) apply to it. For the records you keep about your clients, your business is the controller and ReactDesk is the processor. We do not sell your data or pass it on for advertising.

Is my data encrypted?

The connection between your device and ReactDesk is always encrypted (HTTPS). The database is backed up regularly, so a technical failure does not mean losing your records.

Who can see my data?

The people you add to your team, each with their own login and role. For each section you decide what a role may see, add, change, delete or export, so a technician can work on repairs without seeing the financial reports. The activity log records changes to money, stock, people and permissions, with who made them and when.

How is signing in protected?

A new account is confirmed with a code sent by e-mail. You can reset a forgotten password yourself, and the reset link only works for a limited time. After several wrong passwords, signing in is blocked for a while.

What if I want to leave?

Your data belongs to you. An owner or admin can download everything the workspace holds (clients, repairs, sales, receipts, invoices and the team) as one file from Settings, and the reports export to CSV. Payments are one-off and nothing renews by itself, so there is no contract to get out of.

If you have another security question, write to us in the chat (the button at the bottom right). We answer it ourselves, on working days.